Shipping & Handling
The Vault Pro Scooters ships all merchandise via US Postal Service or FedEx. Unfortunately, we do not offer any expedited shipping through our regular checkout pages at this time.
Almost all orders ship within 1-2 business days of placing your order. Orders are only processed and shipped Monday-Friday during regular business hours. Store hours are as follows: Monday - Friday: 11am - 7pm
Please verify that your shipping address is entered correctly as there is a $15 rerouting fee per package to correct a shipping address after the order has been shipped.
PO BOXES
Yes we’ll ship to your PO box but only via US Postal Service. FedEx will only accept physical addresses. We do not suggest entering a PO box if you are purchasing any large items. (i.e complete scooters, rails, ramps, etc.) If you do enter your PO box for an order with a large item, expect a call or email from one of our representatives who will reach out to retrieve a physical address.
APO/FPO
We are able to ship to APO or FPO boxes however, the shipping rates will not be calculated accordingly in the web checkout. The $7.95 flat rate will be applied as a deposit towards the accurate shipping rate. You will be responsible for the full price of shipping and a representative will be reaching out to you to collect these additional charges. If you are not comfortable with the full shipping rate, we offer a complete refund on these orders.
Non-Contiguous US
We are able to ship to Puerto Rico, Hawaii and Alaska but please note that you will be responsible for the full price of shipping. The $14.95 flat rate will be applied as a deposit towards the accurate shipping rate. A representative will reach out after you have placed the order to collect the additional rate.
Oversized Packages
Please note that all rails, ramps, oversized packages and orders with multiple scooters of 3 or more completes will not apply for the $7.95 flat rate shipping. Snow scooters, some dirt scooters, some electric scooters, as well as select large fingerboard obstacles also are classified as 'oversized' items. The full shipping rates will not be calculated in the web checkout and a representative will reach out to collect the full price of shipping after you have placed it. If you are not comfortable paying the full shipping cost we offer a full refund on the order, or the specific item in question.