Returns & Exchanges

Return/Exchange Guidelines

All returns and exchanges must be submitted/reported to The Vault Pro Scooters within 30 days of receiving your merchandise. The 30-day period begins when merchandise is delivered to recipient's shipping address. *Please check undergarment policy at the bottom of this page, especially prior to ordering*

Return procedures may vary by product, therefore it is important that you contact us for proper return shipping procedures and instruction. The Vault Pro Scooters will NOT be held liable for any returns done without proper authorization. Any item/product that has been altered, modified or has surpassed the allotted return shipping period will NOT be eligible for a refund, exchange or return.

Upon completion of an approved return, a pre-paid return shipping label will be generated for the customer via our website. A standard $5 flat rate shipping charge will be deducted from any and all returns, unless otherwise advised by an authorized Vault Pro Scooters employee.

Returned items must be in new condition and in it’s original packaging in order to receive full refund (excluding the $5 flat rate shipping fee). Be advised a 10% restocking fee will be applied to ANY returns not in original packaging but in brand new condition. If product is for an exchange, then the standard 10% restocking fee will be waived as a courtesy. If the Items received are damaged, worn or show signs of use/installation, depending on condition, a 10 - 20% damage fee may be deducted from your refund. If the condition of the product is in an "unsellable" state, your return will not be accepted. 

We advise insuring your return with "Signature upon Delivery" to ensure your package arrives to the proper destination. This service is offered by most, if not all, shipping carriers. The Vault Pro Scooters is not responsible for any items lost or damaged during the return shipping process.

Send your return to:
The Vault Pro Scooters
5431 Sepulveda Blvd.,
Culver City, CA 90230
Click here to make a return

Holiday Extended Policy

We get it…Christmas present right? Most purchases made during the holidays are usually intended as gifts. The Vault also assumes packages will not be opened until after Christmas Day. Therefore, The Vault Pro Scooters has implemented a special Return/Exchange Policy just for the holidays. Any purchase made between November 1st and December 24th is permitted 30 days to report a return/exchange. The 30-day period begins Christmas Day, therefore, the last day to report a return/exchange would be January 25th (PST).

Damaged or Defective Products

If you received a damaged or defective product in your order please refer to the Damaged or Defective Items page for our guidelines.

Incorrect Product Shipping

If you received an incorrect item, please contact our customer service department. It is important that you contact us before making a return because you may or may not need to return the product. This will be determined on a case-by-case basis when you contact a representative from The Vault Pro Scooters.

Refunds

Refunds are issued within two business days of receiving any returned merchandise. Be advised it may take some time for refunded transactions to settle in your account. Be advised a 10% restocking fee will be applied to your return. For any return or exchange claim, shipping costs are non-refundable.

Patrons are responsible for all additional shipping charges necessary to complete a return or exchange.

Expedited Exchange

The Vault Pro Scooters will not send out any additional merchandise for exchange without first receiving the returned items. If you would like to advance your exchange process, you will need to place a second order for the desired items and return any items from the original order. The Vault Pro Scooters will then issue a refund for the returned items once they are received.

 

Undergarment Return Policy

Due to hygiene issues, we cannot accept any underwear and undergarments for returns or refunds. We highly recommend calling or messaging us directly to ensure you get the right size prior to finalizing an order. We will even switch them out for a better size should you have already submitted an order, but we cannot accept any articles once they have been fulfilled. 

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