Returns & Exchanges

All returns and exchanges must be submitted/reported to The Vault Pro Scooters within 30 days of receiving your merchandise. The 30-day period begins when merchandise is delivered to recipient's shipping address. *Please check undergarment policy at the bottom of this page, especially prior to ordering*

Return procedures may vary by product, therefore it is important that you contact us for proper return shipping procedures and instruction. The Vault Pro Scooters will NOT be held liable for any returns done without proper authorization. Any item/product that has been altered, modified or has surpassed the allotted return shipping period will NOT be eligible for a refund, exchange or return.

Upon completion of an approved return, a pre-paid return shipping label will be generated for the customer via our website. A standard return shipping rate will be deducted from any and all returns, unless otherwise advised by an authorized Vault Pro Scooters employee.

Returned items must be in new condition and in it’s original packaging in order to receive full refund (excluding the return shipping fee). Be advised a 10% restocking fee will be applied to ANY returns not in original packaging but in brand new condition. If product is for an exchange, then the standard 10% restocking fee will be waived as a courtesy. If the Items received are damaged, worn or show signs of use/installation, depending on condition, a 10 - 20% damage fee may be deducted from your refund. If the condition of the product is in an "unsellable" state, your return will not be accepted.

We advise insuring your return with "Signature upon Delivery" to ensure your package arrives to the proper destination. This service is offered by most, if not all, shipping carriers. The Vault Pro Scooters is not responsible for any items lost or damaged during the return shipping process.

Send your return to:
The Vault Pro Scooters
239 S La Brea Ave.,
Inglewood, CA 90301

Holiday Extended Policy

We get it…Christmas present right? Most purchases made during the holidays are usually intended as gifts. The Vault also assumes packages will not be opened until after Christmas Day. Therefore, The Vault Pro Scooters has implemented a special Return/Exchange Policy just for the holidays. Any purchase made between November 1st and December 24th is permitted 30 days to report a return/exchange. The 30-day period begins Christmas Day, therefore, the last day to report a return/exchange would be January 25th (PST).

Damaged or Defective Products

If you received a damaged or defective product in your order please refer to the Damaged or Defective Items page for our guidelines.

Incorrect Product Shipping

If you received an incorrect item, please contact our customer service department. It is important that you contact us before making a return because you may or may not need to return the product. This will be determined on a case-by-case basis when you contact a representative from The Vault Pro Scooters.

Refunds

Refunds are issued within two business days of receiving any returned merchandise. Be advised it may take some time for refunded transactions to settle in your account. Be advised a 10% restocking fee will be applied to your return. For any return or exchange claim, shipping costs are non-refundable.

Patrons are responsible for all additional shipping charges necessary to complete a return or exchange.

Expedited Exchange

The Vault Pro Scooters will not send out any additional merchandise for exchange without first receiving the returned items. If you would like to advance your exchange process, you will need to place a second order for the desired items and return any items from the original order. The Vault Pro Scooters will then issue a refund for the returned items once they are received.

Undergarment Return Policy

Due to hygiene issues, we cannot accept any underwear and undergarments for returns or refunds. We highly recommend calling or messaging us directly to ensure you get the right size prior to finalizing an order. We will even switch them out for a better size should you have already submitted an order, but we cannot accept any articles once they have been fulfilled.

Store Policies

The Vault Pro Scooters’ Store Policies

When placing an order at The Vault Pro Scooters you agree to the terms and conditions defined within our store policies. We advise you to review our store policies prior to placing an order to acquaint yourself with your rights and obligations as a patron of The Vault Pro Scooters.

Hours of Operation

M-F 11:00am to 7:00pm (PST)
Sat. 10:00am to 5:00pm (PST)
Sun. 10:00am to 4:00pm (PST)

Shipping Options

For more information about our shipping & handling guidelines, click here.

Payment Methods

The Vault Pro Scooters currently only accepts MasterCard, Visa, Amex, Discover and Paypal. Checks and money orders are not accepted at this time. No exceptions will be made. For a secured transaction, you are required to provide a correct billing address and security code to successfully process an online/phone order purchase. Be advised we offer an option to enter a separate billing and shipping address if needed. Both the billing and shipping address must be within the contiguous U.S.

California Sales Tax

The Vault Pro Scooters operates in the State of California. For these reasons, California customers are required to pay current sales tax set by Los Angeles County.

U.S. Only

The Vault Pro Scooters will only ship within the contiguous U.S. No exceptions may be made at this time.

The Vault Pro Scooters will not be held liable for damaged or defective items transported outside of the contiguous U.S. through an independent party.

Product Availability

Our team makes every effort to keep our site’s inventory updated but due to fluctuating supply we cannot always guarantee availability. If an item results to be out of stock or has an impending arrival date, you will be contacted via email or telephone by one of our representatives. Be advised your card is charged at time of purchase. You are welcomed to contact The Vault Pro Scooters during business hours to check for accurate availability prior to your purchase.
Thevaultproscooters.com permits customers to purchase items that are listed as “out of stock”. This item will be placed on backorder and will ship once it becomes available. Our product(s) return dates are only approximations. Be advised delays may occur.

Pricing

The Vault Pro Scooters strives to always preserve low prices. Be advised prices are subject to change at any time without notice due to dealer/manufacturer updates.

Product Warranty

The Vault Pro Scooters does not warranty scooters or parts. The Vault Pro Scooters facilitates customers warranties with the manufacture’s, within the manufactures warranty period. Product warranties may vary by manufacturer. Warranty is normally limited to replacement of defective parts with working parts of equal or greater value. Warranty coverage is offered at the discretion of the product manufacturer. The Vault Pro Scooters will facilitate a 15-day manufacturer warranty effective after purchase date. The patron is responsible for any warranty claims made after the 15-day period.
Broken scooters and decks due to impact are not considered defective, freestyle scootering is a action sport. If you attempt a trick it's possible to snap, crack or fracture a deck, any deck, and that is not covered under warranty. Inspect the entire scooter before you ride everyday. Bent bars due to impact are not warrantied at anytime. Scooter wheels often have problems when a rider lands sideways, after doing a trick such as a tailwhip or 360. The sideways impact of hard landings likes these, can cause even the best quality wheels to “chunk” or “dehub”. All warranties are facilitated by The Vault, but warrantied by the manufacture.

What IS covered under warranty:

1) The complete dehubbing of a wheel as a result of the failure of the urethane to stick to the core.
2) Any other failing of the wheel as a result of a manufacturing fault e.g. The core snapping or bending or the bearing hole ovalising (only if the bearings have been fitted professionally by the retailer)
3) Any failing of the urethane (If the urethane has chunked, split, cracked or dehubbed - FROM THE CORE TO OUTSIDE EDGE OF WHEEL)


What is NOT covered under warranty:

1) Any damage on the surface of the urethane, as this is caused by how the wheel is ridden & is not a manufacturing fault of the urethane.
2) It is normal for urethane to show signs of stress, especially if ridden on tarmac or other uneven surfaces. This often shows up as thin cracks in the wheel. Such cracks are NOT covered under warranty.
3) Flat spots, indents & general wearing of the urethane are NOT covered under warranty.
4) Any wheel with more than 30% wear or any wheel that is deemed to be intentionally damaged is NOT covered under warranty.

Warranties are non-transferable. Please be aware that any shipping costs involved with returns will be the responsibility of the purchaser. Shipping costs involved in any returned order are the sole responsibility of the purchaser, and are non-refundable. Any unauthorized returned goods, or refused delivery will be charged a 10% re-stocking fee, as well as any shipping charges involved in the return.  We do not accept returns after 15 days from delivery. We ship to the address provided, exactly as it was ordered, after that, the responsibility for the product lies in the hands of the carrier.
Any structural damage due to neglect or abuse will not be covered in any warranty. Natural wear and tear is not covered.

 

Warranty Links

If You have an issue with your scooter/ parts, the links supplied below are to warranty pages for certain companies. If you have an issue with a product from one of the companies below, please fill out and submit your information and you will be contacted 2-3 days after. If they take a little longer with a response, that just means they are taking care of other warranties that have been submitted before you. 

Sacrifice/Eagle sport/District/Addict


http://www.eastwardsports.com/warranty

Proto/River/Hella Grip


http://warranty.tgedistribution.com/warranty-form.php

Tilt


http://tiltscooters.com/resources/warrantyclaim/

Madd Gear


usasupport@maddgear.com

5 Starr


http://www.5starrscooters.com/warranty/

 

Returns, Refunds & Exchanges

Please refer to our Returns & Exchanges page for more information.

Damaged or Defective Items

If you have received a damaged or defective item, please visit our Damaged or Defective Items page for our guidelines.

Damaged or Defective Items

Did you receive a defective or damaged item?

Call us Toll Free 855-208-2858!

All manufacturers' defects must be reported within seven days of receiving merchandise. When the damage claim is confirmed, the patron must prepare the merchandise for return shipment. The Vault Pro Scooters will arrange a pickup of all returns on manufacturers' defects, which will be sent directly to the manufacturer. In some cases, we will only need to send the customer replacement parts without having to return the original purchase. This is determined based on written damage claims and photos on a case-by-case basis.

Damage Claim Policy

If it is required for a defective or damaged item to be returned to us, The Vault Pro Scooters will provide the patron with a return label to be placed on the return package. The Vault Pro Scooters is not responsible for any manufacturers’ defects but may facilitate such claims on behalf of our patrons. It is important to understand that product defects are the sole responsibility of the manufacturer and patrons agree to indemnify The Vault Pro Scooters from such claims.

Patrons typically do not need to return the initial merchandise because replacement parts might suffice to fix most damaged or defective problems. If a replacement part is warranted, a new scooter will not be sent under any circumstances. The Vault Pro Scooters will not assume responsibility for any products shipped to us from patrons who have not received authorization from The Vault Pro Scooters. DO NOT send products to The Vault Pro Scooters for returns, refunds, or replacements without first receiving written approval to do so.

Replacement parts and/or scooters are sent through the same shipping process as the initial order. Although we try to quickly process all warranties and damage claims, be advised it can take up to three weeks for the patron to receive replacements from the manufacturer.

For convenience purposes, The Vault Pro Scooters may authorize patrons to have repairs completed at a patrons’ local scooter workshop, if available. The Vault Pro Scooters will then reimburse the patron for all repair expenses only if, the patron provides a receipt or invoice. A representative of The Vault Pro Scooters must approve any such repairs in advance with written approval. Be advised these repairs are subject to review and The Vault Pro Scooters reserves the right to determine legitimacy of such expenses and will only reimburse a reasonable rate for all such parts and services.

Discount Page

Sales & Promotions

Note:
1. One coupon code per customer, per order, unless otherwise stated.
2. If you are having trouble ordering online, please feel free to give us a call and place a phone order with one of our representatives. Phone orders can be processed any time during our regular business hours (Monday-Friday 11am-7pm, Saturday 10am-5pm or Sunday 10am-4pm). Reach us at 310-915-9330 or at our toll free number 855-208-2858.

Shipping & Handling

Shipping & Handling Your Scooters

The Vault Pro Scooters ships all merchandise via US Postal Service or FedEx. Unfortunately, we do not offer any expedited shipping at this time. We offer FedEx Home Delivery, USPS Parcel Select and USPS Priority Mail.

Yes we’ll ship to your PO box but only via US Postal Service. Please be sure to select a USPS service during checkout if you wish to ship to a PO box. FedEx will only accept physical addresses.

We are unable to ship to APO or FPO boxes.

Be advised we only ship within the contiguous U.S.

Most orders ship within 2 business days of placing your order and estimated delivery time can range between 2-7 business days after shipping. Transit time is determined by an order’s contents and final destination. Shipping costs are determined by the weight of an order’s contents.

Orders are typically processed during regular business hours. Store hours are as follows:

Monday - Friday: 11am - 7pm
Saturday 10am - 5pm
Sunday 10am - 4pm

If an item you ordered has an extended estimated delivery time The Vault Pro Scooters will notify you via email or telephone. Once it is available, a tracking number will be posted onto your online account and will also be forwarded to the email address provided on the order. Be sure to adjust the spam filters on your email to successfully receive our notifications.

Please verify that your shipping address is entered correctly as there is a $12 rerouting fee per package to correct a shipping address after the order has been shipped.

Signature on Delivery is optional but highly recommended.

The Vault Pro Scooters does not require a signature from the recipient. Signature on Delivery is an optional service offered to better insure your package by requiring the recipient’s signature upon receipt. The signature on delivery service is an additional $3 fee.

When the signature on delivery option is NOT selected, the shipping carrier (FedEx or USPS) will typically leave the package at your doorstep. The Vault Pro Scooters is not liable for any lost, stolen, or damaged goods after they have been delivered.

Customers who provide an incomplete shipping address (e.g., missing an apartment number) or refuse a package are responsible for any additional shipping costs that may incur.

International Shipping

We have partnered with a third party to service our international customers.

At checkout, choose your international destination from the country drop down menu. Once you select your country and attempt to checkout, you will be automatically transferred to a page where you will be provided with international shipping costs as well as duties and taxes for your shipment.

Upon completion of your order, your credit card will be charged for the entire purchase. We will ship the goods to the third party distribution facility where they will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service.

Terms of Use

The Vault Terms of Use Agreement

Last Updated: June 19, 2017

Introduction

This Terms of Use Agreement (hereinafter “Agreement”), The Vault’s Privacy Policy, and all policies posted on our Site www.thevaultproscooters.com (hereinafter “Site”) set out the terms on which The Vault offers users of the Site access to and use of our products, and services (collectively "Services"). All policies and The Vault’s Privacy Policy are incorporated into this Terms of Use Agreement.

The entity you are contracting with is The Vault Pro Scooters (hereinafter “The Vault”), a California company. The Site is an E-commerce website that sells complete pro scooters, scooter parts, safety equipment, and accessories. The terms “we”, “us”, and “our” also refer to The Vault. This Terms of Use Agreement is effective as of June 19, 2017.

We reserve the right to change the nature of this relationship at any time and to revise this Agreement from time to time as we see fit.  As such, you should check this Agreement periodically.

Your use of our Services constitutes your binding acceptance of this Agreement, including any modifications that we make.

Some of the Services may be subject to additional posted conditions (“Additional Terms”). Your use of those Services is subject to those Additional Terms, which are incorporated into this Agreement by reference. In the event of an inconsistency between this Agreement and any Additional Terms, the provisions of the Additional Terms shall control.

We have the right, but not the obligation, to take any of the following actions in our sole discretion at any time and for any reason without giving you any prior notice:

  1. Restrict, suspend or terminate your access to all or any part of our Services;

  2. Change, suspend or discontinue all or any part of our Services;

  3. Refuse, move, or remove any content that is available on all or any part of our Services;

  4. Deactivate or delete your accounts;

  5. Establish general practices and limits concerning use of our Services.

You agree that we will not be liable to you or any third party for taking any of these actions.

You understand and agree that our Services may include communications such as service announcements and administrative or legal notices from us. Please note that you cannot opt out of receiving these notices from The Vault.

Privacy Policy

Your use of the Site is subject to The Vault’s Privacy Policy. Please review our Privacy Policy, which also governs the Site and informs users of our data collection practices (https://www.thevaultproscooters.com/privacy-policy).

Using Our Services

  1. Using the Site and Your Account.

  1. Accessing the Site. THE SITE IS INTENDED FOR ACCESS AND USE BY INDIVIDUALS THIRTEEN (13) YEARS OF AGE AND OLDER. HOWEVER VERIFIABLE PARENTAL CONSENT IS REQUIRED FOR ALL INDIVIDUALS SEVENTEEN (17) YEARS OF AGE AND YOUNGER.  BY ACCESSING AND USING THE SITE, YOU ARE CERTIFYING THAT YOU ARE AT LEAST EIGHTEEN (18) YEARS OLD OR THAT YOU OBTAINED THE REQUISITE PARENTAL CONSENT FOR SUCH ACCESS.

  1. A Special Notice to Minors. IF YOU ARE THIRTEEN (13) YEARS OLD OR YOUNGER, YOU UNDERSTAND THAT WE MAY NOT COLLECT, USE, OR DISCLOSE ANY PERSONAL OR PAYMENT PROCESSING INFORMATION FROM YOU WITHOUT FIRST OBTAINING VERIFIABLE CONSENT FROM A PARENT OR GUARDIAN, IN COMPLIANCE WITH THE CHILDREN’S ONLINE PRIVACY PROTECTION ACT (“COPPA”). YOU UNDERSTAND THAT WE MAY ASK YOU FOR ANY AND ALL INFORMATION ABOUT A PARENT OR GUARDIAN NECESSARY TO OBTAIN VERIFIABLE CONSENT UNDER COPPA, INCLUDING, BUT NOT LIMITED TO, A PARENT OR GUARDIAN’S NAME AND/OR EMAIL ADDRESS. YOU UNDERSTAND THAT A PARENT OR GUARDIAN MUST GIVE VERIFIABLE CONSENT, THROUGH ELECTRONIC-SIGNATURE OF A CONSENT FORM, EITHER DIRECTLY ON OUR SITE OR VIA EMAIL, BEFORE YOU CAN USE OUR SERVICES.

  1. Creating an Account. Once you create an account with us, you are registered on The Vault Site. The terms “member,” “membership,” and “account” all refer to this registration as a member on The Vault and across our Services. Your account is only valid for your personal, non-commercial use of the Site and all other parts of our Services. If you are merely surfing or browsing through the Site and have not yet created an account, your use of the site is still subject to this Agreement; if you do not agree to this Agreement, do not use the Site or any other part of our Services.

  1. How Children use The Vault Services. As stated in “A Special Note About COPPA and the Privacy of Minors” in The Vault’s Privacy Policy https://www.thevaultproscooters.com/privacy-policy children seventeen years (17) or younger may need to obtain permission from a parent or guardian to use the Site.

  1. Use of Communication Services. The Site may contain bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (collectively, "Communication Services"). You agree to use Communication Services only to post, send, and receive messages and material that are proper and related to the particular Communication Service.

  1. Limitations. You agree that when using a Communication Service, you will not: defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others; publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information; upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents; upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another's computer; advertise or offer to sell or buy any goods or services for any business purpose (unless such Communication Service specifically allows such messages); conduct or forward surveys, contests, pyramid schemes, or chain letters; download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner; falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded, restrict or inhibit any other user from using and enjoying the Communication Services; violate any code of conduct or other guidelines which may be applicable for any particular Communication Service; harvest or otherwise collect information about others, including e-mail addresses, without their consent; and violate any and all applicable laws or regulations.

  1. Monitoring. The Vault is under no obligation to monitor the Communication Services. However, The Vault reserves the right, in its sole discretion to review materials posted to a Communication Service and to remove any materials it finds in violation of The Vault’s policies. The Vault reserves the right, in its sole discretion to terminate your access to any or all of the Communication Services at any time without notice, and for any reason.

  1. Your Information in Communication Services. The Vault, in its sole discretion reserves the right at all times to disclose any information, as necessary, to satisfy any applicable law, regulation, legal process, or governmental request, or to edit, refuse to post, or remove any information or materials, in whole or in part.

Use caution when giving out any identifying information about yourself, or your children in any Communication Service. The Vault does not control or endorse the content, messages, or information dispersed in any Communication Service and, therefore, The Vault specifically disclaims any liability with regard to the Communication Services, and any actions resulting from your participation in any Communication Service. Managers and hosts of Communication Services are not authorized spokespersons of the Site or company, and their views do not reflect those of The Vault.

Materials uploaded to a Communication Service may be subject to the posted limitations on usage, reproduction and/or dissemination. You are responsible for adhering to such limitations if you upload the materials.

  1. Your Information.

  1. When you create an account on the Site we may ask you to provide us with certain personal information about yourself, including and without limitation, your name, address, telephone number, email or other electronic address and applicable billing information (e.g., credit card number and expiration date) (collectively, “Your Information”). We also collect non-personal information, such as a domain name, IP Address, type of internet browser you are using, operating system, and which of our Web pages you accessed. Please review our Privacy Policy (https://www.thevaultproscooters.com/privacy-policy) for clarification on how we may use Your Information and other information that you may provide or submit while using the Site and our Services.

  1. In order to cooperate with governmental requests, subpoenas or court orders, to protect our systems, or to ensure the integrity and operation of our business and systems, we may access and disclose any information we consider necessary or appropriate, including and without limitation, your information, IP address, and usage history.  Our right to disclose any such information is governed by the terms of our Privacy Policy (https://www.thevaultproscooters.com/privacy-policy).

  1. Your Password.  When you create an account you will provide a unique username and email.  We will also ask you to create a password.  Because any activities that occur under your username or password are your responsibility it is important for you to keep your username and/or password secure. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that The Vault is not responsible for third party access to your account that results from theft or misappropriation of your account. Notify us immediately if you believe that someone has used your username, email, or password without your authorization.

  1. Links to Third Party Sites/Third Party Services

  1. The Site may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of The Vault and we are not responsible for the contents of any Linked Site, including and without limitation, any link contained in a Linked Site, or any changes or updates to a Linked Site. The Vault is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by The Vault, the Site, or any association with its operators.

Certain services made available via the Site are delivered by third party sites and organizations. By using any product, service, or functionality originating from the www.thevaultproscooters.com domain, you hereby acknowledge and consent that The Vault may share such information and data with any third party with whom The Vault has a contractual relationship to provide the requested product, service, or functionality on behalf of users and customers.

  1. General Conditions.

  1. The Vault is not liable if it is unable to perform its obligations under this Agreement, due directly or indirectly to the failure of any machine or communication system, industrial dispute, war, Act of God, or anything outside the control of the bank or its servants or agents. The Vault shall not be responsible for any delay in the transmission to the bank of evidence of retail purchases by the participating merchants or any other third party. The Vault reserves the right to vary, delete or add to any of these terms and conditions at any time at its discretion without notice. The Vault’s  decision on all matters relating to your use of the Services is final and binding on the member. All information is accurate at the time of printing or posting online.

  1. The Service is controlled, operated and administered by The Vault Pro Scooters from our offices within the USA. If you access the Service from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use The Vault’s content accessed through the Site in any country or in any manner prohibited by any applicable laws, restrictions or regulations.

  1. E-Commerce.

  1. Placing Orders. After placing an order for a product offered by The Vault on our Site, you authorize us to charge your credit card for the cost of the product. Unless noted, fees are in US dollars; tax is additional. We may refuse purchases, which may place a hold on your account.

  1. Return and Exchanges.  All returns and exchanges must be reported to The Vault within 14 days of receiving your merchandise(s). The 14-day period begins when merchandise is delivered. A completed and legible Return/Exchange Goods Form is required for returns. A RMA is also required and can be obtained by contacting one of our customer service representatives by telephone, email or live chat. We can be reached during business hours (M-F: 11am-7pm, Sat: 10am-5pm, Sun: 11am-4pm PST). Return procedures may vary by product, therefore it is important that you contact us for proper authorization and instruction. The Vault will not be held liable for any returns done without proper authorization. Please make sure you include the Return/Exchange Goods Form in the box with your return item(s). The patron is responsible for all shipping charges on any return and/or exchange. Returned items must be in new condition and in its original packaging. A 10% restocking fee will be applied to your return. If the item(s) are damaged, and depending on condition, a 15 - 20% return/restocking fee will be applied. We advise patrons to insure the return with a Signature on Delivery to guarantee the package arrives to its proper destination. The Vault is not responsible for any items lost or damaged during the return shipping process.

Returns must be sent to: The Vault Pro Scooters 5431 Sepulveda Blvd., Culver City, CA 90230. Please contact admin@thevaultproscooters.com with any questions.

Refunds. Refunds are issued within two (2) business days of receiving returned merchandise. Please be patient as it may take several business days for the refund to be transferred into your account. Shipping costs on returns and exchanges are non-refundable.

  1. DISCLAIMER OF EXPRESS OR IMPLIED WARRANTIES.

    1. THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. THE VAULT PRO SCOOTERS AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE SITE AT ANY TIME.

  1. THIS SITE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE ARE PROVIDED BY THE VAULT ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. THE VAULT PRO SCOOTERS AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE SITE AT ANY TIME. THE VAULT MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK

  1. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, THE VAULT DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. THE VAULT DOES NOT WARRANT THAT THIS SITE; INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE), GRAPHICS, OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE; THEIR SERVERS; OR E-MAIL SENT FROM PETHE VAULT ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE VAULT WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE), GRAPHICS,OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING RESULTING FROM DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE SITE, WITH THE DELAY OR INABILITY TO USE THE SITE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE SITE, OR OTHERWISE ARISING OUT OF THE USE OF THE SITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF THE VAULT PRO SCOOTERS OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES.

  1. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

  1. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, THE VAULT DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. THE VAULT DOES NOT WARRANT THAT THIS SITE; INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE), GRAPHICS, OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE; THEIR SERVERS; OR E-MAIL SENT FROM PETHE VAULT ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE VAULT WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE), GRAPHICS,OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING RESULTING FROM DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE SITE, WITH THE DELAY OR INABILITY TO USE THE SITE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE SITE, OR OTHERWISE ARISING OUT OF THE USE OF THE SITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF THE VAULT PRO SCOOTERS OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES.

LIABILITY WAIVER. YOU ASSUME ALL ASSOCIATED RISKS WITH THE PURCHASE OF ANY PRODUCT ON THE VAULT SITE. THE VAULT ASSUMES NO RESPONSIBILITY OF ANY PERSONAL INJURY, DEATH, OR PROPERTY DAMAGE ASSOCIATED WITH ANY PRODUCT OR SERVICE PURCHASED ON THE WESBITE. YOU MUST ADHERE TO ALL LOCAL, STATE, AND FEDERAL LAWS AND ORDINANCES DURING THE USE OF ANY PRODUCT OR SERVICE. DETERMINING THE NATURE OF THESE LAWS AND ORDINANCES IS YOUR RESPONSIBILITY. THE PLACEMENT OF AN ORDER IMPLIES THAT YOU HAVE READ, UNDERSTOOD AND ACCEPTED THE CONTENTS AND RESPONSIBILITIES OF THESE TERMS OF USE.  

  1. Termination and Cancellation.  You may terminate your account at any time by contacting us at admin@thevaultproscooters.com. If you are dissatisfied with any portion of the Site, or with any of these Terms of Use, your sole and exclusive remedy is to discontinue using the Site. From time to time certain members do not comply with the terms and conditions in the Agreement.  If we determine, in our sole discretion, that you are not in compliance with the Agreement, we reserve the right to cancel your account.

  1. Privacy.  The Vault strongly believes in protecting the privacy of users of the Site or any other part of our Services. As such, we aim to provide you with notice of our collection and use of data, including personally identifying information collected from the Site. Therefore, The Vault has adopted a Privacy Policy (https://www.thevaultproscooters.com/privacy-policy), which is incorporated herein by reference, which you should read to fully understand how we collect and use information.

  1. Indemnification.  You shall indemnify and hold harmless, and at The Vault request defend, The Vault, its parents, subsidiaries, and affiliates, as well as its respective directors, officers, shareholders, employees, agents, third parties and owners (each, an “Indemnified Party”) from and against any and all claims, proceedings, damages, injuries, liabilities, losses, costs and expenses (including reasonable attorneys’ fees, an allocation for in-house counsel, and other legal costs) arising out of your acts or omissions, including claims resulting from your use of the Site and Services, your submission, posting or transmission of information or content, your violation of any rights of a third party, any breach of your obligations set forth in this Agreement, or violations of applicable law, rules, and regulations.  You shall reimburse each Indemnified Party on demand for any costs, expenses and liabilities incurred by such Indemnified Party to which this indemnity relates. The Vault reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with The in asserting any available defenses.

  1. Choice of Law and Venue.  The Agreement, your access and use of the Site and Services and the relationship between you and The Vault is governed by the laws of the State of California, without giving effect to its conflict of law provisions.  The Vault and you both agree to submit to the personal and exclusive jurisdiction of the courts of the State of California.  You are responsible for complying with local laws, if and to the extent local laws are applicable.  Notwithstanding the foregoing, The Vault shall have the right to commence and prosecute any legal or equitable action or proceeding before any United States or non-United States court of competent jurisdiction to obtain injunctive or other relief in The Vault’s sole discretion.

  1. Copyright and Trademark Notice.  The Site and its Contents Copyright (c) 2017 The Vault, all rights reserved.  The domain name, https://www.thevaultproscooters.com/, and all the brands of other The Vault Services shown herein are the trademarks or registered trademarks of The Vault. Other trademarks belong to their respective owners.

  1. You are granted a non-exclusive, non-transferable, revocable license to access and use the Site strictly in accordance with these Terms of Use. As a condition of your use of the Site, you warrant to The Vault that you will not use the Site for any purpose that is unlawful or prohibited by these Terms. You may not use the Site in any manner which could damage, disable, overburden, or impair the Site or interfere with any other member’s use and enjoyment of the Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site.

  1. All content included as part of the Service, including text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of The Vault or its suppliers and protected by intellectual property and propriety rights of the state of California and United States. You agree to observe and abide by all copyright and other proprietary notices, legends, or other restrictions contained in any such content and will not make any changes thereto.

  1. You may not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. The Vault content is not for resale. Use of the Site does not entitle users to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of The Vault and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of The Vault or our licensors except as expressly authorized by these Terms.

  2. Miscellaneous Terms.  Our relationship is not one of agency or partnership and neither you nor The Vault shall be deemed to be a partner, employee, fiduciary, agent or representative of the other by your use of the Site or our Services.  You may not assign or transfer your rights to any third party.  The terms and conditions in the Agreement are severable. In the event that any provision is determined to be unenforceable or invalid, such provision shall still be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions.  If The Vault fails to enforce any provision of the Agreement it shall not constitute a waiver of such provision. As stated above, the Agreement may be modified only by The Vault posting changes to the Agreement on the Site.  Each time you access the Site, you will be deemed to have accepted any such changes in effect at the time of access.  We may assign our rights and obligations under the Agreement.  This Agreement will inure to the benefit of The Vault’s successors, assigns and licensees. The failure of either party to insist upon or enforce the strict performance of the other party with respect to any provision of the Agreement, or to exercise any right thereunder, will not be construed as a waiver or relinquishment to any extent of such party’s right to assert or rely upon any such provision or right in that or any other instance; rather, the same will be and remain in full force and effect.  The Agreement, the Additional Terms below, the attachments thereto, and the documents incorporated by reference, constitute the entire understanding between us regarding your access to, license and use of the Site and our Services, and they supersede any prior agreements, statements or representations with respect to the same.

  1. RESERVATION OF RIGHT TO CHANGE TERMS, CONDITIONS, AND OTHER SERVICES.  We hereby reserve the right to change, amend or modify any and all terms, conditions, rules and regulations of any matter referenced herein at any time for any reason whatsoever.

The Vault Pro Scooters welcomes questions or comments regarding the Terms of Use and Privacy Policy.

The Vault Pro Scooters

5431 SEPULVEDA BLVD
CULVER CITY, California 90230

Email Address:

nic@thevaultproscooters.com

Telephone number:

310-915-9330

Product Guides

Privacy Policy

The Vault Privacy Policy

Last Updated on June 19, 2017.

The Vault, owners of the Website https://www.thevaultproscooters.com/ (hereinafter “Site”) is committed to protecting the privacy of our user’s personal information.  The terms “we”, “us”, “our”, and “The Vault” refer to The Vault Pro Scooters, a company of the state of California.

This Privacy Policy describes the information The Vault collects when users of the Site sign up for, use, access or otherwise interact with any of The Vault’s applications, products, services, or websites (collectively, “Services”), how we use and share that information, and the choices we offer.

When you use our Services, you consent to our collection, use, and disclosure of information about you as described in this Privacy Policy.

This Policy applies to all information we collect through our Services including: Collection and Use of Your Information; Sharing Your Information; Communications From The Vault, The Security of Your Information; A Note About International Users; A Special Note About the Privacy of Minors; and Changes to Our Privacy Policy.

Please remember that this Privacy Policy does not apply to the practices of companies that we don’t own or control or to people that we don’t employ or manage, including third-party websites or services. It is your responsibility to review the privacy policy of a third-party site. This Privacy Policy applies solely to information that The Vault collects about you as a user of our Services. This Privacy Policy is incorporated into and subject to the terms of The Vault’s Terms of Use.  Each time you use our Services, you signify that you have read, understood and agree to be bound by the Terms of Use, which incorporate this Privacy Policy. If you do not agree to the terms of this Privacy Policy, you must discontinue using the services on our Site and terminate your account.

We may change this policy from time to time. If we make any material changes to this policy, we will notify you by posting the updated policy, revising the "Last Updated" date above. We encourage you to review the Policy whenever you use our Services to stay informed about our information practices and about the choices available to you.

Our Commitment. The Vault is obligated to protect your personal information by making reasonable security arrangements to protect against risks such as unauthorized access, use, collection, disclosure or disposal. Security measures have been integrated into the design, implementation, and day-to-day operating practices as part of our commitment to protect the personal information the Site holds.

A Special Note About COPPA and the Privacy of Minors.  In compliance with the Children’s Online Privacy Protection Act (“COPPA”) and fair information practices, we will not knowingly collect, online or offline, personal information children under the age of thirteen (13). We collect, use and disclose information about minors aged thirteen (13) to seventeen (17) in the same manner as we do for adults. The Vault encourages that any child under the age of eighteen (18) receive parental or guardian consent to use the Site, however, any child under the age of thirteen (13) must receive verifiable parental or guardian consent to disclose information to the Site.

Direct Notice to Children. The Vault would like to tell you a few things before you give us your name, e-mail address, and any other information in order to create an account with The Vault. If you are under 13, we must get one of your parents or guardians to agree to your giving us your e-mail address and other personal information.

Direct Notice to Parents. It is The Vault’s intention to adhere to the Children's Online Privacy and Protection Act (“COPPA”). This notice describes our practices of collecting, using, and disclosing personal information from children under 13. Our policies are described directly below under this section. We also suggest that you review the rest of our Privacy Policy and Terms of Use Agreement. For more information about COPPA and your child's rights to online privacy, visit http://www.coppa.org/comply.htm.

How Your Child Will Use The Vault’s Services

Children seventeen (17) years or younger may create an account on the Site by providing a username, email, and password. Additional personal information that may be collected upon purchase of a product from our Site may include: mailing address, phone number, credit card number, and financial information. Without creating an account, children can browse the E-commerce site which sells complete pro scooters, scooter parts, safety equipment, and accessories. Children may also have access to Communication Services, as defined and referred to section 1.4 of the Terms of Use.

Parental Consent Required

As stated directly above, The Vault may collect personal information from your child, but we need your consent before we collect, use, or disclose the information. We will not collect this information until we have received your consent. You will find instructions on how to give your consent below.

Personal Information We Collect From Your Child


The Vault collects limited personal information. Generally, we collect only online contact information, including your child's name, username, and e-mail address. Depending upon the activities your child chooses to engage in on The Vault, your child may be asked to provide other personal information.

We have worked to adopt this Privacy Policy so children can participate in our Services without giving out unnecessary personal information. We do not require a user to disclose more information than is reasonably necessary to utilize The Vault Site.

We also allow a parent to review his or her child's personal information, ask to have it deleted, and refuse to allow any further collection or use of his or her child's information. (See below for further instructions.)


Non-Personal Information We Collect From Your Child


We may also collect what is known as non-personally identifiable information. For example, we may collect certain non-personally identifiable information when you visit many of our Site pages such as the IP address, type of browser you are using, the type of operating system you are using, and the domain name of your Internet service provider.

Please also refer to Section 1.3 of this Privacy Policy below to learn more about cookies.

We May Collect Additional Information in the Future


As we expand the services we provide on our site, we may collect additional types of personal information. We will ask you for your permission before collecting any of this additional information from your child.

How We Use the Information


We use the personal information your child submits primarily for our own internal purposes, such as providing, maintaining, evaluating, and improving our services and Web site, fulfilling requests for information, producing and shipping the products that you order, and providing customer support. We use non-personal information for internal purposes, such as maintaining, evaluating, and improving our services and Web site.


You consent to our using your child's email address to send your child Service-related notices, including any notices required by law, in lieu of communication by postal mail. Your child may not opt out of Service-related emails.

We may also use your child's email address to send your child other messages, such as newsletters, changes to features of the Service, or special offers. If your child does not want to receive such email messages, your child may opt out by sending an email message to admin@thevaultproscooters.com.

    
The Vault may use certain information about your child without identifying your child as an individual to third parties. We do this for purposes such as analyzing how the Service is used, diagnosing service or technical problems, maintaining security, and personalizing your experience.

Disclosure of the Information


The Vault will not disclose your child's personal information to any third party without your express prior authorization. After The Vault collects users' login names and passwords through cookies, we also may use this information in the aggregate to analyze site usage, as well as to offer products, programs, or services. We may share some of this aggregated information with third parties.

New Consent If Change in This Policy


If we change the way we collect, use or disclosure your child's personal information we will send you a new notice and request for another consent. For example, if in the future we want to disclose the child's information to third parties we will provide you with a new notice and ask for your consent before we disclose any personal information to third parties.

Revoking and Deleting Your Consent


At any time, you may revoke your consent, refuse to allow us to further use or collect your child's personal information, and direct us to delete the information. If you choose to delete your child's information, we will not use it for any purpose except where required by applicable laws, regulations, or standards.


A Special Note About Mobile Privacy. We may offer you the ability for you to connect with our Services, using a mobile device, either through a mobile application or via a mobile optimized website. The provisions of this Privacy Policy apply to all such mobile access and use of mobile devices. This Privacy Policy will be referenced by all such mobile applications or mobile optimized websites.

1.    What Information Do We Collect, and How?

We may store the information you provide us through The Vault, as well as information we collect in connection with your use of our Services. For example, if you purchase a product sold through our online store, we may collect your name, mailing address, telephone number, credit card number, and email address. If you create an account, we may collect your name, email address, and other information that we request in the registration process.

  • If you communicate with us regarding our Web site or our services, we will collect any information that you provide to us in any such communication. We use the information to fulfill your requests, provide The Vault’s functionality, improve the quality of our Services, personalize your experience, track usage of our Services, provide customer support, enhance the security of our Services, and comply with legal obligations.

  1. Security. The security of your personal information is important to us. When you enter sensitive information such as a credit card number on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

  1. Information You Give Us When You Create an Account. If you create an account on The Vault you may be required to provide certain personal information, such as your name, mailing address, e-mail address, phone number, credit card number, and financial information. We also collect non-personal information, such as a domain name and IP Address, type of Internet browser you are using, operating system, as well as which of our Web pages you have accessed. When you sign up for an account, you are opting in to receive emails from other The Vault itself. Please note that while you may adjust some email preferences and The Vault messaging features, you cannot opt out of receiving certain administrative or legal notices from The Vault.

  1. Information We Collect Automatically When You “Surf” the Site.

  1. Cookies. A cookie is a small piece of data that is sent to your browser from a web site’s computers and stored in a browser-related file on your computer’s hard drive. Cookies are uniquely assigned to your computer, and are read by a web server in the domain that issued the cookie to you. For example, storing a cookie on your computer allows you to login without typing the registered e-mail address or registration number and password. We also use cookies to provide you with a customized experience.  If you do not want these cookies stored on your computer you can reject cookies by modifying your browser setting accordingly (each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences). You can still enjoy our Web site if you choose not to accept cookies.

2.    How Is My Information Used?

  1. The Vault only shares Your Information with others when we have your permission or under the types of circumstances described in this Privacy Policy.  In addition, we limit access to Your Information to only those employees who we believe reasonably need to come into contact with that information to provide products or services to you or to do their jobs.

  1. Third Party Disclosure. We may use third party, unaffiliated, companies to help us maintain and operate our web site or for other reasons related to the operation of our business, and those companies may receive your personally identifiable information for that purpose. We do not control these third parties and you agree that The Vault is not liable for their acts or any failure to act on their party.

These third party, unaffiliated companies include: Google, Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043,1-866-2GOOGLE (1-866-246-6453).

  1. Voluntary Disclosure.  Please keep in mind that whenever you voluntarily disclose personal information online that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. You are solely responsible for maintaining the secrecy of your personal information. Please be careful and responsible whenever you are online.

  1. Service Providers.

  1. We may sometimes use a third party to provide specific services on our behalf, including sending e-mails to our users, processing transactions or performing statistical analysis of our services.  In these cases, we may provide certain personal information, such as your name and e-mail address and other financial information necessary for the service to be provided.  However, these third parties are required to maintain the confidentiality of this information and are prohibited from retaining, sharing, storing or using this information for any other purposes.

  1. The Vault may provide certain portions of Your Information, such as your email address or name, back to your ISP if we have an existing advertising relationship with them. As part of our agreement with your ISP, they will be required to maintain this information in a confidential manner and use it solely for the purpose described in this Policy.

  1. Affiliates and Business Transitions.  The Vault may share Your Information with its affiliates that are subject to privacy policies that protect your personally identifiable information from disclosure to third parties in a manner similar to this Privacy Policy.  In the event that The Vault goes through a business transition, such as a merger, acquisition, liquidation or sale of all or a portion of its assets, user’s personal information will, in most instances, be part of the assets transferred. Users may be notified of any such business transition via e-mail and/or prominent notice on the Site.

  1. Legal Matters; Protection of Rights, Property and Interests; Safety.  We may, without your consent, access and disclose Your Information, any communications sent or received by you, and any other information that we may have about you or your account: as may be permitted or required by law, regulation, rule or court order or in good faith; pursuant to requests from governmental, regulatory or administrative agencies or law enforcement authorities; protect and defend the rights or property of our Web site and related properties; or to prevent, investigate, identify persons or organizations potentially involved in, or take any action regarding suspected fraud, violations of our Terms of Use, or activity that appears to us to be illegal or may expose us to legal liability.  

  1. A Note About International Users.  We collect, process and maintain Your Information in the United States, where privacy laws may not be as protective as in your home country.  If you are using the Site from outside of the United States, by providing Your Information to us you are consent to the transfer of Your Information to the United States for processing and maintaining in a manner consistent with this Privacy Policy.

Youtube Terms of Service

Dated: December 10, 2019

Welcome to YouTube!

English Courtesy Translation

Introduction
Thank you for using the YouTube platform and the products, services and features we make available to you as part of the platform (collectively, the “Service”).  

Our Service

The Service allows you to discover, watch and share videos and other content, provides a forum for people to connect, inform, and inspire others across the globe, and acts as a distribution platform for original content creators and advertisers large and small. We provide lots of information about our products and how to use them in our Help Center. Among other things, you can find out about YouTube Kids, the YouTube Partner Program and YouTube Paid Memberships and Purchases (where available).You can also read all about enjoying content on other devices like your television, your games console, or Google Home.

Your Service Provider

The entity providing the Service is Google LLC, a company operating under the laws of Delaware, located at 1600 Amphitheatre Parkway, Mountain View, CA 94043 (referred to as “YouTube”, “we”, “us”, or “our”). References to YouTube’s “Affiliates” in these terms means the other companies within the Alphabet Inc. corporate group (now or in the future).

Applicable Terms
Your use of the Service is subject to these terms, the YouTube Community Guidelines and the Policy, Safety and Copyright Policies which may be updated from time to time (together, this "Agreement"). Your Agreement with us will also include the Advertising on YouTube Policies if you provide advertising or sponsorships to the Service or incorporate paid promotions in your content. Any other links or references provided in these terms are for informational use only and are not part of the Agreement.

Please read this Agreement carefully and make sure you understand it. If you do not understand the Agreement, or do not accept any part of it, then you may not use the Service.

Who may use the Service?

Age Requirements
You must be at least 13 years old to use the Service. However, children of all ages may use YouTube Kids (where available) if enabled by a parent or legal guardian.

Permission by Parent or Guardian

If you are considered a minor in your country, you represent that you have your parent or guardian’s permission to use the Service. Please have them read this Agreement with you.

If you are a parent or legal guardian of a minor in your country, by allowing your child to use the Service, you are subject to the terms of this Agreement and responsible for your child’s activity on the Service. You can find tools and resources to help you manage your family’s experience on YouTube in our Help Center and through Google’s Family Link.

Businesses
If you are using the Service on behalf of a company or organisation, you represent that you have authority to act on behalf of that entity, and that such entity accepts this Agreement.

Your Use of the Service

Content on the Service
The content on the Service includes videos, audio (for example music and other sounds), graphics, photos, text (such as comments and scripts), branding (including trade names, trademarks, service marks, or logos), interactive features, software, metrics, and other materials whether provided by you, YouTube or a third-party (collectively, "Content”).

Content is the responsibility of the person or entity that provides it to the Service. YouTube is under no obligation to host or serve Content. If you see any Content you believe does not comply with this Agreement, including by violating the Community Guidelines or the law, you can report it to us.

Google Accounts and YouTube Channels
You can use parts of the Service, such as browsing and searching for Content, without having a Google account. However, you do need a Google account to use some features. With a Google account, you may be able to like videos, subscribe to channels, create your own YouTube channel, and more. You can follow these instructions to create a Google account.

Creating a YouTube channel will give you access to additional features and functions, such as uploading videos, making comments or creating playlists (where available). Here are some details about how to create your own YouTube channel.

To protect your Google account, keep your password confidential. You should not reuse your Google account password on third-party applications. Learn more about keeping your Google account secure, including what to do if you learn of any unauthorised use of your password or Google account.

Your Information
Our Privacy Policy explains how we treat your personal data and protect your privacy when you use the Service. The YouTube Kids Privacy Notice provides additional information about our privacy practices that are specific to YouTube Kids.

We will process any audio or audiovisual content uploaded by you to the Service in accordance with the YouTube Data Processing Terms, except in cases where you uploaded such content for personal purposes or household activities. Learn More.

Permissions and Restrictions
You may access and use the Service as made available to you, as long as you comply with this Agreement and applicable law. You may view or listen to Content for your personal, non-commercial use. You may also show YouTube videos through the embeddable YouTube player.

The following restrictions apply to your use of the Service. You are not allowed to:

  1. access, reproduce, download, distribute, transmit, broadcast, display, sell, license, alter, modify or otherwise use any part of the Service or any Content except: (a) as expressly authorized by the Service; or (b) with prior written permission from YouTube and, if applicable, the respective rights holders;
  2. circumvent, disable, fraudulently engage with, or otherwise interfere with any part of the Service (or attempt to do any of these things), including security-related features or features that (a) prevent or restrict the copying or other use of Content or (b) limit the use of the Service or Content;
  3. access the Service using any automated means (such as robots, botnets or scrapers) except (a) in the case of public search engines, in accordance with YouTube’s robots.txt file; or (b) with YouTube’s prior written permission;
  4. collect or harvest any information that might identify a person (for example, usernames), unless permitted by that person or allowed under section (3) above;
  5. use the Service to distribute unsolicited promotional or commercial content or other unwanted or mass solicitations;
  6. cause or encourage any inaccurate measurements of genuine user engagement with the Service, including by paying people or providing them with incentives to increase a video’s views, likes, or dislikes, or to increase a channel’s subscribers, or otherwise manipulate metrics in any manner;
  7. misuse any reporting, flagging, complaint, dispute, or appeals process, including by making groundless, vexatious, or frivolous submissions;
  8. run contests on or through the Service that do not comply with YouTube’s contest policies and guidelines;
  9. use the Service to view or listen to Content other than for personal, non-commercial use (for example, you may not publicly screen videos or stream music from the Service); or
  10. use the Service to (a) sell any advertising, sponsorships, or promotions placed on, around, or within the Service or Content, other than those allowed in the Advertising on YouTube policies (such as compliant product placements); or (b) sell advertising, sponsorships, or promotions on any page of any website or application that only contains Content from the Service or where Content from the Service is the primary basis for such sales (for example, selling ads on a webpage where YouTube videos are the main draw for users visiting the webpage).

Reservation

Using the Service does not give you ownership of or rights to any aspect of the Service, including user names or any other Content posted by others or YouTube.

Changes to the Service

YouTube is constantly changing and improving the Service. We may also need to alter or discontinue the Service, or any part of it, in order to make performance or security improvements, change functionality and features, make changes to comply with law, or prevent illegal activities on or abuse of our systems. These changes may affect all users, some users or even an individual user.  Whenever reasonably possible, we will provide notice when we discontinue or make material changes to our Service that will have an adverse impact on the use of our Service. However, you understand and agree that there will be times when we make such changes without notice, such as where we feel we need to take action to improve the security and operability of our Service, prevent abuse, or comply with legal requirements.  

Your Content and Conduct

Uploading Content

If you have a YouTube channel, you may be able to upload Content to the Service. You may use your Content to promote your business or artistic enterprise. If you choose to upload Content, you must not submit to the Service any Content that does not comply with this Agreement (including the YouTube Community Guidelines) or the law. For example, the Content you submit must not include third-party intellectual property (such as copyrighted material) unless you have permission from that party or are otherwise legally entitled to do so. You are legally responsible for the Content you submit to the Service. We may use automated systems that analyze your Content to help detect infringement and abuse, such as spam, malware, and illegal content.

Rights you Grant

You retain ownership rights in your Content. However, we do require you to grant certain rights to YouTube and other users of the Service, as described below.

License to YouTube

By providing Content to the Service, you grant to YouTube a worldwide, non-exclusive, royalty-free, sublicensable and transferable license to use that Content (including to reproduce, distribute, prepare derivative works, display and perform it) in connection with the Service and YouTube’s (and its successors’ and Affiliates’) business, including for the purpose of promoting and redistributing part or all of the Service.

License to Other Users

You also grant each other user of the Service a worldwide, non-exclusive, royalty-free license to access your Content through the Service, and to use that Content, including to reproduce, distribute, prepare derivative works, display, and perform it, only as enabled by a feature of the Service (such as video playback or embeds). For clarity, this license does not grant any rights or permissions for a user to make use of your Content independent of the Service.

Duration of License

The licenses granted by you continue for a commercially reasonable period of time after you remove or delete your Content from the Service. You understand and agree, however, that YouTube may retain, but not display, distribute, or perform, server copies of your videos that have been removed or deleted.

Removing Your Content

You may remove your Content from the Service at any time. You also have the option to make a copy of your Content before removing it. You must remove your Content if you no longer have the rights required by these terms.

Removal of Content By YouTube

If we reasonably believe that any Content is in breach of this Agreement or may cause harm to YouTube, our users, or third parties, we may remove or take down that Content in our discretion. We will notify you with the reason for our action unless we reasonably believe that to do so: (a) would breach the law or the direction of a legal enforcement authority or would otherwise risk legal liability for YouTube or our Affiliates; (b) would compromise an investigation or the integrity or operation of the Service; or (c) would cause harm to any user, other third party, YouTube or our Affiliates. You can learn more about reporting and enforcement, including how to appeal on the Troubleshooting page of our Help Center.

Copyright Protection

We provide information to help copyright holders manage their intellectual property online in our YouTube Copyright Center. If you believe your copyright has been infringed on the Service, please send us a notice.

We respond to notices of alleged copyright infringement according to the process in our YouTube Copyright Center, where you can also find information about how to resolve a copyright strike. YouTube's policies provide for the termination, in appropriate circumstances, of repeat infringers’ access to the Service.

Account Suspension & Termination

Terminations by You
You may stop using the Service at any time. Follow these instructions to delete the Service from your Google Account, which involves closing your YouTube channel and removing your data. You also have the option to download a copy of your data first.

Terminations and Suspensions by YouTube for Cause

YouTube may suspend or terminate your access, your Google account, or your Google account’s access to all or part of the Service if (a) you materially or repeatedly breach this Agreement; (b) we are required to do so to comply with a legal requirement or a court order; or (c) we believe there has been conduct that creates (or could create) liability or harm to any user, other third party, YouTube or our Affiliates.

Terminations by YouTube for Service Changes

YouTube may terminate your access, or your Google account’s access to all or part of the Service if YouTube believes, in its sole discretion, that provision of the Service to you is no longer commercially viable. 

Notice for Termination or Suspension

We will notify you with the reason for termination or suspension by YouTube unless we reasonably believe that to do so: (a) would violate the law or the direction of a legal enforcement authority, or would otherwise risk legal liability for YouTube or our Affiliates; (b) would compromise an investigation or the integrity or operation of the Service; or (c) would cause harm to any user, other third party, YouTube or our Affiliates. Where YouTube is terminating your access for Service changes, where reasonably possible, you will be provided with sufficient time to export your Content from the Service.

Effect of Account Suspension or Termination

If your Google account is terminated or your Google account’s access to the Service is restricted, you may continue using certain aspects of the Service (such as viewing only) without an account, and this Agreement will continue to apply to such use. If you believe your Google account has been terminated in error, you can appeal using this form.

About Software in the Service

Downloadable Software
When the Service requires or includes downloadable software (such as the YouTube Studio application), you give permission for that software to update automatically on your device once a new version or feature is available, subject to your device settings. Unless that software is governed by additional terms which provide a license, YouTube gives you a personal, worldwide, royalty-free, non-assignable and non-exclusive license to use the software provided to you by YouTube as part of the Service. This license is for the sole purpose of enabling you to use and enjoy the benefit of the Service as provided by YouTube, in the manner permitted by this Agreement. You are not allowed to copy, modify, distribute, sell, or lease any part of the software, or to reverse-engineer or attempt to extract the source code of that software, unless laws prohibit these restrictions or you have YouTube’s written permission.

Open Source
Some software used in our Service may be offered under an open source license that we make available to you. There may be provisions in an open source license that expressly override some of these terms, so please be sure to read those licenses.  

Other Legal Terms

Warranty Disclaimer
OTHER THAN AS EXPRESSLY STATED IN THIS AGREEMENT OR AS REQUIRED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND YOUTUBE DOES NOT MAKE ANY SPECIFIC COMMITMENTS OR WARRANTIES ABOUT THE SERVICE. FOR EXAMPLE, WE DON’T MAKE ANY WARRANTIES ABOUT: (A) THE CONTENT PROVIDED THROUGH THE SERVICE; (B) THE SPECIFIC FEATURES OF THE SERVICE, OR ITS ACCURACY, RELIABILITY, AVAILABILITY, OR ABILITY TO MEET YOUR NEEDS; OR (C) THAT ANY CONTENT YOU SUBMIT WILL BE ACCESSIBLE ON THE SERVICE.

Limitation of Liability

EXCEPT AS REQUIRED BY APPLICABLE LAW, YOUTUBE, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS WILL NOT BE RESPONSIBLE FOR ANY LOSS OF PROFITS, REVENUES, BUSINESS OPPORTUNITIES, GOODWILL, OR ANTICIPATED SAVINGS; LOSS OR CORRUPTION OF DATA; INDIRECT OR CONSEQUENTIAL LOSS; PUNITIVE DAMAGES CAUSED BY:

  1. ERRORS, MISTAKES, OR INACCURACIES ON THE SERVICE;
  2. PERSONAL INJURY OR PROPERTY DAMAGE RESULTING FROM YOUR USE OF THE SERVICE;
  3. ANY UNAUTHORIZED ACCESS TO OR USE OF THE SERVICE;
  4. ANY INTERRUPTION OR CESSATION OF THE SERVICE;
  5. ANY VIRUSES OR MALICIOUS CODE TRANSMITTED TO OR THROUGH THE SERVICE BY ANY THIRD PARTY;
  6. ANY CONTENT WHETHER SUBMITTED BY A USER OR YOUTUBE, INCLUDING YOUR USE OF CONTENT; AND/OR
  7. THE REMOVAL OR UNAVAILABILITY OF ANY CONTENT.

THIS PROVISION APPLIES TO ANY CLAIM, REGARDLESS OF WHETHER THE CLAIM ASSERTED IS BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY.

TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOUTUBE AND ITS AFFILIATES’ TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF: (A) THE AMOUNT OF REVENUE THAT YOUTUBE HAS PAID TO YOU FROM YOUR USE OF THE SERVICE IN THE 12 MONTHS BEFORE THE DATE OF YOUR NOTICE, IN WRITING TO YOUTUBE, OF THE CLAIM AND (B) USD $500.

Indemnity

To the extent permitted by applicable law, you agree to defend, indemnify and hold harmless YouTube, its Affiliates, officers, directors, employees and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from: (i) your use of and access to the Service; (ii) your violation of any term of this Agreement; (iii) your violation of any third party right, including without limitation any copyright, property, or privacy right; or (iv) any claim that your Content caused damage to a third party. This defense and indemnification obligation will survive this Agreement and your use of the Service.

Third-Party Links
The Service may contain links to third-party websites and online services that are not owned or controlled by YouTube. YouTube has no control over, and assumes no responsibility for, such websites and online services. Be aware when you leave the Service; we suggest you read the terms and privacy policy of each third-party website and online service that you visit.

About this Agreement

Modifying this Agreement
We may modify this Agreement, for example, to reflect changes to our Service or for legal, regulatory, or security reasons. YouTube will provide reasonable advance notice of any material modifications to this Agreement and the opportunity to review them except that, where legally permitted, modifications addressing newly available features of the Service or modifications made for legal reasons may be effective immediately without notice. Modifications to this Agreement will only apply going forward. If you do not agree to the modified terms, you should remove any Content you have uploaded and discontinue your use of the Service.

Continuation of this Agreement
If your use of the Service ends, the following terms of this Agreement will continue to apply to you: “Other Legal Terms”, “About This Agreement”, and the licenses granted by you will continue as described under “Duration of License”.

Severance
If it turns out that a particular term of this Agreement is not enforceable for any reason, this will not affect any other terms.

No Waiver
If you fail to comply with this Agreement and we do not take immediate action, this does not mean that we are giving up any rights that we may have (such as the right to take action in the future).

Interpretation

In these terms, “include” or “including” means “including but not limited to,” and any examples we give are for illustrative purposes.

Governing Law
All claims arising out of or relating to these terms or the Service will be governed by California law, except California’s conflict of laws rules, and will be litigated exclusively in the federal or state courts of Santa Clara County, California, USA. You and YouTube consent to personal jurisdiction in those courts.

Effective as of December 10, 2019 (view previous version)

Google Privacy Policy

When you use our services, you’re trusting us with your information. We understand this is a big responsibility and work hard to protect your information and put you in control.

This Privacy Policy is meant to help you understand what information we collect, why we collect it, and how you can update, manage, export, and delete your information.

Detail : https://policies.google.com/privacy

Effective October 15, 2019 | Archived versions | Download PDF