Store Policies

The Vault Pro Scooters’ Store Policies

When placing an order at The Vault Pro Scooters you agree to the terms and conditions defined within our store policies. We advise you to review our store policies prior to placing an order to acquaint yourself with your rights and obligations as a patron of The Vault Pro Scooters.

Hours of Operation

M-F 2:00pm to 7:00pm (PST)
Sat. 10:00am to 5:00pm (PST)
Sun. 10:00am to 4:00pm (PST)

Shipping Options

For more information about our shipping & handling guidelines, click here.

Payment Methods

The Vault Pro Scooters currently only accepts MasterCard, Visa, Amex, Discover and Paypal. Checks and money orders are not accepted at this time. No exceptions will be made. For a secured transaction, you are required to provide a correct billing address and security code to successfully process an online/phone order purchase. Be advised we offer an option to enter a separate billing and shipping address if needed. Both the billing and shipping address must be within the contiguous U.S.

California Sales Tax

The Vault Pro Scooters operates in the State of California. For these reasons, California customers are required to pay current sales tax set by Los Angeles County.

U.S. Only

The Vault Pro Scooters will only ship within the contiguous U.S. No exceptions may be made at this time.

The Vault Pro Scooters will not be held liable for damaged or defective items transported outside of the contiguous U.S. through an independent party.

Product Availability

Our team makes every effort to keep our site’s inventory updated but due to fluctuating supply we cannot always guarantee availability. If an item results to be out of stock or has an impending arrival date, you will be contacted via email or telephone by one of our representatives. Be advised your card is charged at time of purchase. You are welcomed to contact The Vault Pro Scooters during business hours to check for accurate availability prior to your purchase.
Thevaultproscooters.com permits customers to purchase items that are listed as “out of stock”. This item will be placed on backorder and will ship once it becomes available. Our product(s) return dates are only approximations. Be advised delays may occur.

Pricing

The Vault Pro Scooters strives to always preserve low prices. Be advised prices are subject to change at any time without notice due to dealer/manufacturer updates.

Product Warranty

The Vault Pro Scooters does not warranty scooters or parts. The Vault Pro Scooters facilitates customers warranties with the manufacture’s, within the manufactures warranty period. Product warranties may vary by manufacturer. Warranty is normally limited to replacement of defective parts with working parts of equal or greater value. Warranty coverage is offered at the discretion of the product manufacturer. The Vault Pro Scooters will facilitate a 15-day manufacturer warranty effective after purchase date. The patron is responsible for any warranty claims made after the 15-day period.
Broken scooters and decks due to impact are not considered defective, freestyle scootering is a action sport. If you attempt a trick it's possible to snap, crack or fracture a deck, any deck, and that is not covered under warranty. Inspect the entire scooter before you ride everyday. Bent bars due to impact are not warrantied at anytime. Scooter wheels often have problems when a rider lands sideways, after doing a trick such as a tailwhip or 360. The sideways impact of hard landings likes these, can cause even the best quality wheels to “chunk” or “dehub”. All warranties are facilitated by The Vault, but warrantied by the manufacture.

What IS covered under warranty:

1) The complete dehubbing of a wheel as a result of the failure of the urethane to stick to the core.
2) Any other failing of the wheel as a result of a manufacturing fault e.g. The core snapping or bending or the bearing hole ovalising (only if the bearings have been fitted professionally by the retailer)
3) Any failing of the urethane (If the urethane has chunked, split, cracked or dehubbed - FROM THE CORE TO OUTSIDE EDGE OF WHEEL)

What is NOT covered under warranty:

1) Any damage on the surface of the urethane, as this is caused by how the wheel is ridden & is not a manufacturing fault of the urethane.
2) It is normal for urethane to show signs of stress, especially if ridden on tarmac or other uneven surfaces. This often shows up as thin cracks in the wheel. Such cracks are NOT covered under warranty.
3) Flat spots, indents & general wearing of the urethane are NOT covered under warranty.
4) Any wheel with more than 30% wear or any wheel that is deemed to be intentionally damaged is NOT covered under warranty.

Warranties are non-transferable. Please be aware that any shipping costs involved with returns will be the responsibility of the purchaser. Shipping costs involved in any returned order are the sole responsibility of the purchaser, and are non-refundable. Any unauthorized returned goods, or refused delivery will be charged a 10% re-stocking fee, as well as any shipping charges involved in the return.  We do not accept returns after 15 days from delivery. We ship to the address provided, exactly as it was ordered, after that, the responsibility for the product lies in the hands of the carrier.
Any structural damage due to neglect or abuse will not be covered in any warranty. Natural wear and tear is not covered.

Returns, Refunds & Exchanges

Please refer to our Returns & Exchanges page for more information.

Damaged or Defective Items

If you have received a damaged or defective item, please visit our Damaged or Defective Items page for our guidelines.

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Call The Vault Toll Free! 1.855.208.2858